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Privacy Policy

Effective Date: September 03, 2025
 

At TrueMintGrading, we are committed to safeguarding your privacy and handling your personal data with the highest standards of care. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website (https://www.truemintgrading.com/) or use our Pokémon card grading services. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK laws.

By engaging with our website or services, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.
 

1. Who We Are

TrueMintGrading is a UK-based company specializing in professional grading services for Pokémon trading cards. We act as the data controller for your personal data.

For privacy-related inquiries, contact our Data Protection Officer at: contact@truemintgrading.com.
 

2. Information We Collect

We may collect:

  • Personal Identifiers: Name, email, postal address, phone number, and account username.

  • Payment Information: Billing details (processed securely via third-party providers; we do not store full payment details).

  • Submission Data: Details about your cards, including descriptions, values, and images.

  • Technical Data: IP address, browser type, device info, and usage data via cookies (see Cookie Policy).

  • Marketing Preferences: Subscription choices for newsletters or updates.

Data is collected directly from you, via website interactions, or from third parties (e.g., payment processors).
 

3. How We Use Your Information

We use your data for:

  • Service Delivery: Processing submissions, grading cards, and secure returns.

  • Communication: Responding to inquiries and providing submission updates.

  • Payments: Handling transactions and invoices.

  • Service Improvement: Analyzing usage to enhance our website and processes.

  • Marketing: Sending promotional emails, with your consent (opt-out available).

  • Legal Compliance: Meeting regulatory requirements or resolving disputes.

Our legal bases include contract performance, consent, legitimate interests, and legal obligations.
 

4. Sharing Your Information

We share data only when necessary:

  • Service Providers: With trusted partners for payment, shipping, or IT (e.g., Royal Mail, Stripe), bound by data protection agreements.

  • Legal Obligations: For tax or law enforcement purposes.

  • Business Transfers: In case of mergers or acquisitions.

We do not sell your data. International transfers use UK GDPR-approved safeguards.
 

5. Data Security

We employ encryption, secure servers, and access controls to protect your data. However, no system is completely secure.
 

6. Data Retention

We retain submission data for 7 years (tax purposes), account data for active use plus 2 years, and marketing data until unsubscribed. Data is then securely deleted.
 

7. Your Rights

Under UK GDPR, you can:

  • Access, correct, or delete your data.

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent.

  • Complain to the ICO (www.ico.org.uk).

Contact [contact@truemintgrading.com] to exercise rights. We respond within one month.
 

8. Children's Privacy

Our services are not for those under 16 without parental consent.
 

9. Changes to This Policy

Updates will be posted here. Continued use constitutes acceptance.
 

10. Contact Us

Email [privacy@truemintgrading.com] for questions.

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