Terms & Conditions

Effective Date: September 03, 2025

Welcome to TrueMintGrading. These Terms and Conditions govern your use of our website (https://www.truemintgrading.com/) and Pokémon card grading services. By accessing our site or services, you agree to these Terms, governed by English law.

1. Services Overview

We provide authentication, grading, and encapsulation of Pokémon trading cards, evaluating centering, edges, and surface quality. Grades are expert opinions, not guarantees.

2. Eligibility

You must be 18 or have parental consent and provide accurate information.

3. Submission Process

Submission: Use our online form, securely package cards, and insure shipments.
Pricing: Fees are listed on our site (e.g., per card, subgrade options). Payment is due upon submission; non-refundable unless stated.
Turnaround: Estimates (e.g., 20-45 business days) are not guaranteed.
Risk: You bear shipping risk; we insure cards during possession up to [Insert Limit, e.g., £500].
Declines: We may decline altered, counterfeit, or unsuitable cards (max thickness 130pt).

4. Grading and Returns

Grades are final.
Cards are returned in non-tamper-evident slabs.
Contact us within [Insert Period, e.g., 14 days] for reviews (no grade changes guaranteed).
Damage reports provided where applicable.

5. Intellectual Property

Our site content and labels are our property. Do not reproduce or misuse.

6. User Conduct

No site misuse (e.g., hacking) or submission of illegal items.

7. Warranties and Liability

Services are "as is." We disclaim warranties beyond UK consumer rights.
No liability for indirect losses or value changes.
Liability is limited to fees paid or card replacement value.
Force majeure excuses delays.

8. Termination

We may suspend services for breaches. You may cancel before processing (fees may apply).

9. Dispute Resolution

Governed by English law; courts of England have jurisdiction. Consumers may use [Insert Scheme, e.g., CEDR].

10. Changes to Terms

Updates apply upon posting.

11. Contact Us

For questions, email contact@truemintgrading.com.